1. Raising a seller complaint
Sellers can contact AmaJova if they disagree with an order review, dispute outcome, payout delay, verification decision, or account restriction.
2. Information to include
Please include your seller account email, order or payout reference, relevant evidence, and a clear explanation of the complaint.
3. Review process
AmaJova may review audit logs, payout records, dispute evidence, verification status, and order history before responding.
4. No bypass
Complaints do not bypass verification, risk review, payout controls, or legal requirements.